These comments come from learners and clients in a wide range of businesses: health care, sales, government, accounting, engineering, financial services, and more.

• Wow - Since taking your class, the responses to my e-mail are much more prompt and helpful. I even got a response from my manager, who is notorious for ignoring e-mail!
  
  

Applause for Class and Instructor

• Loved the customizing with our own writing samples! This made our discussions more useful and interesting than if the materials had been generic.
  
  
• The course should be compulsory for all tax professionals. Writing is a skill that needs constant training.
  
  
• Stephanie made the subject matter interesting and added enough humor to keep things moving.
  
  
• Excellent presentation, interactive. I never thought a writing class could be enjoyable!
  
  
• Every investment professional or employee with client interaction should take this class.
  
  
• We have had great success with Stephanie and her class. She is skilled and a delight to work with. It is always one of the most popular classes and it always receives positive feedback from participants - particularly on value for immediate application. I highly recommend her.
  
  
• Stephanie is incredibly knowledgeable and very friendly!
  
  
• I liked the effort Stephanie put into customizing the class with examples of our own documents. It made me more attentive.
  
  
• My revision was great only because you are a great coach! You provided exactly what needed - simple rules to follow.
  
  
• We all really enjoyed your class and learned a lot. Karen rewrote a letter to raise funds for a scholarship and totally changed it to follow your guidelines. It is actually making a tremendous difference in the money being donated!
  

The Most Important Thing I Learned

Think before writing!



Make e-mail and letters top-heavy; sound reader-friendly; use the three start-up questions.



Many, many things! I especially liked learning how to catch clichés and passive sentence structure (60-second editing tip).



I'm so happy to know how to structure letters to engage readers.



I have learned so much, most importantly to put the main focus first.



Three easy steps to make my writing make more sense. Great class!



New perspectives on business writing, how it should be different from academic writing or personal writing.



Use a precise subject line!



I'm really excited about the readability tool she showed us how to use in Word. This will help me at work and at home.



Try to use active voice more often.



I'll use the customer-friendly tactics to give better customer service.



I now know how important it is to summarize at the beginning.



The three start-up questions: they will help me quit procrastinating when responding to incoming email.



How to improve my customer's perception with top-heavy organization and reader-friendly words.



My feasibility reports just got a face lift, thanks to the start-up questions!