Business Writing Class Descriptions

For each class below, Eubanks will custom design your training materials from your own business documents. This real-world approach brings your daily business right into the classroom. And it helps your writing class respond to your company's communication topics and needs.

Write for Success with E-Mail, Letters, & Memos

Proofing and Editing for the 21st Century

Executive Business Writing Academy

Delivering Bad News: Critical Skills in Writing and Speaking

Write for Success with E-Mail, Letters, & Memos
A half-day or full-day onsite class onsite or online

Class can also focus on e-mail only or letters only

Overview

Do you stare at the screen trying to decide where to cut and paste?

Does it take you too long to write a good e-mail, letter, or memo?

Do you get responses indicating your reader didn't quite understand?

If you answered "yes" to these questions, Write for Success is the business writing class for you. It's a reader-centered class that revolutionizes the old "draft, edit, and polish" approach to business writing. Write it fast and right the first time is Eubanks' motto.

The result? Clear, to-the-point, customer-friendly documents that . . .

Take less time to write

Get fast, pleasant response

Improve customer service

Learners will be able to . . .

Think strategically to clarify purpose and the reader's needs

Make sure the reader gets the point as quickly as modern technology sends e-mail

Write quickly, using the easy 3-step Start-Up Questions©

Build in customer service and motivators from the get-go

Write subject lines that move the reader's mouse

Break old habits in grammar and punctuation

Avoid worn-out clichés

Use advanced brainstorming for long, complex, or sensitive topics

Control and measure readability levels, including sentence length, word length,

and active/passive voice

Proofing & Editing for the 21^st Century
A half-day class in proofing and editing

Overview
This hands-on class helps learners make everything they proof or edit sound credible and professional. Easy tips, job aids, and training games show learners how to identify and correct errors with confidence and clarity.

Results: Learners will be able to . . .

Catch more errors more often

Remember the basic rules of punctuation and grammar

Gain credibility with peers and management

Learning topics

Self-assessment

4 goof-proof editing techniques

Top Ten Tips for punctuation

The 7 deadly sins of grammar

Capitalization and its rampant abuse

Compound words and how to keep track of them

Commonly confused and abused words

Writing with numbers

Consistency among bullet statements

Three most common wordy phrases to avoid

$20-words vs. $5-words

Executive Business Writing Academy
Four half-day sessions for mid-level managers

Overview
This hands-on, custom-tailored class helps managers get buy-in from staff, bosses, and customers. They also learn to use their writing skills to foster cooperation and receptivity.

Results?
Learners write on all topics with ease, speed, and confidence. They also provide good models of successful written communication for their staff.

Schedule: Four half-day class sessions, presented once every two weeks:

Session 1: Write direct, customer-friendly e-mail, letters, memos, announcements.

Session 2: Help your reader skim and remember by controlling passive voice, sentence length, word length, and bullet style. Measure the readability level of your documents.

Session 3: Create readable, dynamic PowerPoint presentations.

Session 4: Use advanced brainstorming techniques to write direct, easy-to-read reports. Polish your style with sentence variety.

The client may add or delete topics to this schedule, depending on the learners' needs. For example, persuasive writing may be more appropriate than PowerPoint presentations.

Homework and coaching: In between sessions, learners benefit from homework assignments as well as interaction with the instructor by e-mail and telephone.

Delivering Bad News:
Critical Skills in Writing and Speaking
A full-day class in writing and speaking for managers, supervisors, and team leaders

Overview
Do you find it challenging to deliver unwelcome news without alienating your reader or listener?

This custom-designed interactive workshop is ideal for managers who want to be able to . . .

Prepare bad-news messages quickly

Show respect and concern for the receiver's welfare and well-being

Get the best results possible

Learners will work with an easy-to-use template designed for communicating important information to individuals or a group. During class they will practice and receive feedback on their written and spoken communications.

Results: Learners will be able to . . .

Save preparation time by using the Communication Circle

Get right to the point without alienating the listener or reader

Choose language that is customer-friendly, empathetic, and respectful

Use vocal tone and body language that match the message

Manage anxiety and nervousness when delivering critical information

Create the most positive results possible

Two instructors teach this class

Stephanie Eubanks, writing skills

Dana Bristol-Smith, presentation skills www.speakforsuccess.com

	EUBANKS BUSINESS WRITING Custom-Tailored Writing Training


Home Class Descriptions Write for Success with E-Mail, Letters, & Reports Proofing & Editing for the 21st Century Executive Business Writing Academy Delivering Bad News: Critical Skills in Writing & Speaking Public Online Classes Stephanie Eubanks and Her Clients Applause for Classes and Instructor Applause The most important thing I learned Real-World Customizing Stephanie's Writing Tips Contact Stephanie	Business Writing Class Descriptions For each class below, Eubanks will custom design your training materials from your own business documents. This real-world approach brings your daily business right into the classroom. And it helps your writing class respond to your company's communication topics and needs. Write for Success with E-Mail, Letters, & Memos Proofing and Editing for the 21st Century Executive Business Writing Academy Delivering Bad News: Critical Skills in Writing and Speaking Write for Success with E-Mail, Letters, & Memos A half-day or full-day onsite class onsite or online Class can also focus on e-mail only or letters only Overview Do you stare at the screen trying to decide where to cut and paste? Does it take you too long to write a good e-mail, letter, or memo? Do you get responses indicating your reader didn't quite understand? If you answered "yes" to these questions, Write for Success is the business writing class for you. It's a reader-centered class that revolutionizes the old "draft, edit, and polish" approach to business writing. *Write it fast and right the first time* is Eubanks' motto. The result? Clear, to-the-point, customer-friendly documents that . . . Take less time to write Get fast, pleasant response Improve customer service Learners will be able to . . . Think strategically to clarify purpose and the reader's needs Make sure the reader gets the point as quickly as modern technology sends e-mail Write quickly, using the easy 3-step Start-Up Questions© Build in customer service and motivators from the get-go Write subject lines that move the reader's mouse Break old habits in grammar and punctuation Avoid worn-out clichés Use advanced brainstorming for long, complex, or sensitive topics Control and measure readability levels, including sentence length, word length, and active/passive voice Proofing & Editing for the 21^st Century A half-day class in proofing and editing Overview This hands-on class helps learners make everything they proof or edit sound credible and professional. Easy tips, job aids, and training games show learners how to identify and correct errors with confidence and clarity. Results: Learners will be able to . . . Catch more errors more often Remember the basic rules of punctuation and grammar Gain credibility with peers and management Learning topics Self-assessment 4 goof-proof editing techniques Top Ten Tips for punctuation The 7 deadly sins of grammar Capitalization and its rampant abuse Compound words and how to keep track of them Commonly confused and abused words Writing with numbers Consistency among bullet statements Three most common wordy phrases to avoid $20-words vs. $5-words Executive Business Writing Academy Four half-day sessions for mid-level managers Overview This hands-on, custom-tailored class helps managers get buy-in from staff, bosses, and customers. They also learn to use their writing skills to foster cooperation and receptivity. Results? Learners write on all topics with ease, speed, and confidence. They also provide good models of successful written communication for their staff. Schedule: Four half-day class sessions, presented once every two weeks: Session 1: Write direct, customer-friendly e-mail, letters, memos, announcements. Session 2: Help your reader skim and remember by controlling passive voice, sentence length, word length, and bullet style. Measure the readability level of your documents. Session 3: Create readable, dynamic PowerPoint presentations. Session 4: Use advanced brainstorming techniques to write direct, easy-to-read reports. Polish your style with sentence variety. The client may add or delete topics to this schedule, depending on the learners' needs. For example, persuasive writing may be more appropriate than PowerPoint presentations. Homework and coaching: In between sessions, learners benefit from homework assignments as well as interaction with the instructor by e-mail and telephone. Delivering Bad News: Critical Skills in Writing and Speaking A full-day class in writing and speaking for managers, supervisors, and team leaders Overview Do you find it challenging to deliver unwelcome news without alienating your reader or listener? This custom-designed interactive workshop is ideal for managers who want to be able to . . . Prepare bad-news messages quickly Show respect and concern for the receiver's welfare and well-being Get the best results possible Learners will work with an easy-to-use template designed for communicating important information to individuals or a group. During class they will practice and receive feedback on their written and spoken communications. Results: Learners will be able to . . . Save preparation time by using the Communication Circle Get right to the point without alienating the listener or reader Choose language that is customer-friendly, empathetic, and respectful Use vocal tone and body language that match the message Manage anxiety and nervousness when delivering critical information Create the most positive results possible Two instructors teach this class Stephanie Eubanks, writing skills Dana Bristol-Smith, presentation skills www.speakforsuccess.com
	Eubanks Business Writing 869 Bow Maker Trail, Cottonwood, AZ 86326 928.634.7922 stephanie@eubanksbusinesswriting.com Copyright © 2008 Eubanks Business Writing. All rights reserved. Web Design & Hosting by BeyondtheNet